Privacy Policy

1. Overview

Lines of Communication helps service businesses capture customer requests, organize follow-up, schedule work, send service updates, and maintain clear operational records.

We design our practices to support responsible customer engagement, operational reliability, telecommunications compliance, and clear choices for people who communicate with businesses using our services.

2. Information We Collect

We may collect information from businesses, their team members, website visitors, and people who communicate with a business through our services.

• Contact information, such as name, business name, email address, phone number, service address, and role.
• Communication content, such as form submissions, SMS messages, appointment notes, quote details, support requests, and service updates.
• Commercial and workflow information, such as requested services, appointment status, invoice status, payment reminders, follow-up tasks, and review requests.
• Technical information, such as browser type, page interactions, log data, approximate location from IP address, and system performance data.

3. How We Use Information

We use information to operate, secure, improve, and support the services and to help businesses communicate with customers in a timely and relevant way.

• Capture and route demo requests, service requests, appointments, quote updates, payment reminders, and customer support messages.
• Maintain accounts, permissions, communication preferences, opt-out records, security logs, and audit trails.
• Improve platform reliability, customer support, onboarding, workflow quality, and product usability.
• Support compliance with telecommunications rules, carrier requirements, fraud prevention, and lawful requests.

4. SMS Communications and Consent

People may provide consent to receive SMS messages through website forms, service requests, conversations, or customer support interactions. Consent is collected for operational and request-related communications.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You may also contact support@linescommunication.org.

SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

5. How We Share Information

We share information only as needed to provide, secure, and support the services, comply with legal obligations, or follow documented instructions from our business customers.

• With service providers that help operate communications, hosting, payment notification, analytics, support, and data storage.
• With the business customer associated with the request, appointment, quote, invoice, or support interaction.
• With telecommunications carriers, messaging providers, and compliance partners when required to deliver messages, prevent abuse, manage opt-outs, or satisfy A2P 10DLC requirements.
• With authorities when required by law or when needed to protect rights, safety, security, and platform integrity.

6. AI and Automation

The service may use AI-assisted tools to summarize requests, classify messages, draft internal notes, or recommend workflow actions. These tools support human operations and do not replace professional judgment.

Customer-facing actions, pricing, scheduling, and sensitive operational decisions should be reviewed by an authorized human before use.

7. Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain compliance records, resolve disputes, enforce agreements, protect security, and satisfy legal obligations.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration.

8. Your Choices

You may request access, correction, deletion, or restriction of personal information where applicable by contacting us.

SMS recipients can opt out at any time by replying STOP. They can request assistance by replying HELP or emailing support@linescommunication.org.

9. Contact Us

For privacy questions, SMS support, or communication preference requests, contact Lines of Communication at support@linescommunication.org.